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IT Service Desk

Staffed by experienced ITS support staff, the IT Service Desk provide full telephone support for the Murdoch community.

If you can't find the help you need in the IT Knowledgebase, the IT Service Desk should be your next point of contact - from Monday to Friday, 8:00am to 11:00pm and 10:00am to 5:00pm on Saturday and Sunday - for questions about supported applications and hardware.

For staff who have problems that can't be solved over the telephone, an appointment will be made for an IT Support Officer to make an on-site visit. All problems are assigned priorities, so if your issue is critical, you can be assured of priority attention.

We also run the IT Services Counter, located in the Library, North Wing (Murdoch Campus), Level 2.

How to contact us

	Phone us Phone us on 9360 2000. We are available 8:00am to 11:00pm Monday to Friday and 10:00am to 5:00pm on Saturdays and Sundays. When you call please have your Murdoch Username handy if possible.
	Email us Email us at itservicedesk@murdoch.edu.au.
	Chat online with us Check our real time status indicator in the "Online support" box on this page to see if someone is available to chat with you. You will need to be able to login to access this service.
	Visit us Our Service Counter is located on the South Street Campus, north wing, level 2 of the Library building (map). You will find us in the Learning Common area between the hours of 8:00am and 11:00pm Monday to Friday and 10:00am to 5:00pm Saturdays and Sundays.
	Record or check a request in our job management system If you are able to login, you may record a request for assistance directly into our job management system. Requests are monitored and prioritised by IT Service Desk staff regularly. Once you know your job number, you can even check back to follow the progress of your request.